Airbnb Virtual Assistants

Hiring an Airbnb Virtual Assistant helps hosts save time, reduce stress, and streamline day-to-day operations. A VA can manage guest communication, calendar syncing, reviews, cleaning coordination, pricing tools, and more, all without the high fees of property managers. With a trained VA handling routine tasks, hosts can focus on growing their short-term rental business or simply enjoy more free time.

The main difference between an Airbnb Virtual Assistant and a property management company is cost, control, and flexibility. VAs work remotely and focus on handling digital and operational tasks like messaging, pricing updates, and scheduling. Property managers, on the other hand, charge a higher percentage of your revenue and may take full control of the listing. This includes guest interactions and on-site duties. With a VA, you keep full ownership and decision-making while offloading the daily workload.

To create an effective Airbnb VA job description,

• Start by listing all the tasks you want help with, such as guest messaging, booking. management, pricing adjustments, cleaning coordination, and review responses.
• Be specific about your tools (like PriceLabs, Guesty, or Smoobu).
• Your preferred working hours, and communication expectations.
• Include whether you're looking for someone part-time, full-time, or on a flexible schedule.
• Mention any Airbnb experience requirements.

You can find experienced Airbnb Virtual Assistants through platforms like Upwork, OnlineJobs.ph, Fiverr, and specialized agencies that focus on short-term rental support. Many hosts also hire through referrals or Facebook groups dedicated to Airbnb hosting.

But if you're looking for a fully trained VA and trusted VA Airbnb knowledge and tool experience, agencies like STR Assistance can match you with a pre-vetted professional.

Before hiring an Airbnb Virtual Assistant,

• Ask about their experience with short-term rentals.
• The tools they’ve used (like Guesty, PriceLabs, or Smoobu).
• How they handle guest communication, reviews, or last-minute issues.

It’s also smart to ask about their availability, response times, and whether they’ve worked with multiple listings or handled cleaning coordination.

After onboarding, training your Airbnb VA starts with sharing how you run your property; your tone of voice, guest messaging style, house rules, preferred tools, and check-in processes.

At STR Assistance, we handle most of the training for you, but we also customize based on your property’s specific needs. A short walkthrough video or a list of SOPs (standard operating procedures) is enough to get your VA fully up to speed.

Yes, at STR Assistance, you can change your VA if something isn’t working out. Whether it’s a scheduling conflict, a shift in your needs, or just a preference for a different working style, we make the transition smooth. Your operations won’t be disrupted. We’ll quickly assign a better-fit assistant trained on your setup.

Yes, STR Assistance offers 24/7 guest communication support. Whether your guest sends a late-night message about check-in or needs help during their stay, your dedicated VA or support team will respond promptly. We combine automated guest messaging with live human support to keep your response rate high and your guests happy, around the clock.

STR Assistance does not directly provide Airbnb host damage protection, but we help you use Airbnb’s built-in tools to damage claims and minimize risk. Our VAs assist with guest screening, communicate clear house rules, and monitor red flags to help prevent damage before it happens. For extra protection, we recommend hosts enroll in Airbnb’s AirCover program or consider third-party coverage like Superhog.

We handle both positive and negative guest reviews or complaints with professionalism and care, ensuring that your reputation stays strong and your guests feel valued.

For positive reviews, we express gratitude and appreciation for the guest's feedback, reinforcing the positive experience they had. A simple thank you, or a personalized response helps maintain a good relationship and encourages future guests to leave similar reviews.

For negative reviews or complaints, we take a calm, solution-oriented approach. We acknowledge the guest's concerns, apologize if necessary, and offer to resolve any issues they face. Addressing complaints in a timely and respectful manner shows future guests that you care about their experience and are committed to improving. If needed, we also follow up privately to ensure the issue is fully resolved, turning a negative experience into an opportunity to improve and maintain a good reputation.

Yes, STR Assistance is built for scalability. Whether you manage two listings or twenty, our VAs are trained to handle multi-property operations using tools like Guesty, Smoobu, and Lodgify. We centralize communication, keep booking calendars synced, and make sure each listing runs smoothly across all platforms.

Absolutely. STR Assistance supports hosts with just one Airbnb as well. Our custom service to fit your exact needs, even if it’s just handling guest messages, calendar updates, or cleaning schedules. You don’t need a big portfolio to benefit from having a reliable virtual assistant on your team.

Yes, STR Assistance can help increase your Airbnb bookings by optimizing pricing, improving guest response times, keeping your listing updated, and ensuring smooth operations. Our VAs use tools like PriceLabs, Guesty, and Smoobu to stay competitive in your local market. We maintain a fast response rate and five-star guest experience all factors that help boost your Airbnb ranking and attract more bookings.

Working with a virtual assistant can come with challenges if there’s no clear communication or system in place. Some hosts struggle with training or trusting someone remotely. That’s why STR Assistance handles VA onboarding, tool setup, and task clarity from the start. This way you don’t deal with guesswork or micromanagement. We also provide backups and replacements if needed to keep things running smoothly.

To scale your short-term rental virtual assistant (VA) team, focus on specialization, team leadership, and leveraging technology. Divide tasks among team members, for example, one VA can handle guest communication, another can manage bookings and calendar syncing, while a third can oversee cleaning coordination or maintenance follow-ups. Use a property management system (PMS) like Guesty, Smoobu, or Lodgify to centralize information and automate routine tasks, so your team works more efficiently.

At STR Assistance, we make this scaling process easy for you. We assign trained VAs based on your property volume and workflow, and handle all onboarding and task management, so you can grow without managing the team all by alone.