STR Assistance
Your Short-Term Rental Virtual Assistant
Lower Vacancies and Higher Profits! Get your STR virtual assistant or team you actually want to and turn your short-term rental business profitable. Our virtual co-hosting services help Airbnb hosts, property owners, and vacation rental managers expand their listings across multiple platforms, simplify bookings, and drive higher revenue – all with STR Assistance, 24/7.
We Manage Your Short-Term Rentals, So You Can Focus on Growing Your Business
Our STR Virtual Assistant takes care of the daily grind, from bookings and guest communication to increasing your revenue. Minimize Empty Calendars to Maximize Rental Income; it is all on us as we professionally handle all your vacation rental management tasks. So, you can experience a 20% increase in your rental income and see how your short-term rental business succeeds with smoother processes and less effort on your part.
Vacation Rental Platform We Serve
From Airbnb to booking.com or VRBO, List your property on all the major platforms and let us handle bookings!
Optimize Your Rental Business With Our Short-Term Rental VA
Enjoy the ease of our fully managed co-hosting virtual assistant services to optimize your short-term rental business for smoother operations, more satisfied guests, and better profits! Our short-term rental services cover all the day-to-day property management tasks 24/7.
Property Listing Management
We manage your property listings and amenities by creating captivating descriptions, use professional photographs and videos with strategic pricing across multiple platforms, including MLS, so your Airbnb standouts in the crowded marketplace. Also monitors competitors and optimizes listings with strong SEO and keywords while regularly updating and adjusting them for seasonal changes and improvements.
Guest Communication & Support
Timely guest communication positive reviews! We handle guest inquiries, respond promptly with live chat support, and send welcome messages. From booking confirmation to post-stay follow-ups, our assistance continues with professional communication. We also manage cancellations, recommend local visits, and assist with rescheduling for smooth stays.
Check-in & Check Out
For a smooth and hassle-free check-in and check-out process for your guests, our VAs start by sending check-in reminders with details like arrival instructions, house rules, and check-out reminders. For added convenience, we also offer support for early or late check-in. We coordinate arrival times and handle any special requests to ensure a perfect start for your guest's stay.
Cleaning & Maintenance Coordination
First impressions start with spotless spaces. That’s why we schedule cleaning services between bookings so every guest arrives at a perfectly prepared property. If anything is broken or in need of repair, we coordinate with trusted local vendors to fix maintenance issues. Besides, we consistently track maintenance requests, repairs, and associated costs to help optimize your budget.
Reservation & Review Management
Seamless bookings and glowing reviews aren’t luck; they’re the result of proper reservation management and timely guest communication. We ensure your calendars are synchronized across all platforms to prevent double bookings, keeping your availability up to date at all times. Our commitment is that we smartly manage review & respond within 24 hours, as quick replies mean a good impression.
Dynamic Pricing Optimization
Enjoy occupancy-based dynamic pricing! Our strategic virtual co-hosts adjust rates dynamically based on demand, seasonality, and local events, dynamically optimizing your earnings. We implement a flexible pricing strategy using tools like Pricelabs, or AirDNA that keeps your base rates competitive, while offering additional amenities to guests who desire more, enhancing both guest experience.
Co-Hosting Support
A trusted partner for premium Airbnb co-hosting services, for property owners who want to retain control over key aspects of their rental, but lack enough time. Our co-hosting solution includes creating or updating your Airbnb listing and offering suggestions to enhance your home for top guest reviews, even help in maintenance or home repairs providing you with a fully hands-off experience.
Channel Manager Integration
Whether it's Airbnb, Booking.com, or other platforms, our channel integration solution streamlines your operations, saving you time. Our Short-Term Rental VA Services offer channel manager integration to optimize your property’s presence across multiple booking platforms. We sync your listings, pricing, and availability in real-time, preventing double bookings and ensuring consistency across all channels.
Financial & Accounting Support
Get full assistant with accounting & bookkeeping from our STR VAs, who manage everything from payment processing to local staff coordination. We assist with tracking expenses, generating financial reports, and ensuring full tax compliance. Our team also records income from each booking, providing you with a clear and organized financial overview.
24/7 VA Support
Available 24/7, our STR assistants are always ready to support you, your guests, and your team with all aspects of your short-term rental management with professionalism and care. Whether it's urgent guest support for Airbnb rentals or quick resolution of any issues that arise, we ensure your guests receive immediate attention and exceptional service. Our goal is to resolve concerns for guest satisfaction.
Legal Compliance
Non-compliance with local regulations can lead to costly fines, legal complications, and even the shutdown of your rental. We ensure your property is fully registered with the local authorities, managing all necessary licensing and permits for short-term rentals. Our team stays on top of safety standards and any specific local requirements so you can focus on providing a great guest experience while we handle the legalities and compliance.
Police Reporting
Our Rental VAs in STR Assistance ensure your property complies with local regulations, including any requirements for police reporting. We handle the necessary documentation and communication with local authorities so your rental is fully compliant with safety protocols, reporting guidelines, and neighborhood rules. By taking care of all police reporting obligations, we help you avoid potential fines and legal issues.
Why Choose STR Assistance For Your Short-Term Rental?
- Get a dedicated rental assistant for personalized attention
- Customized strategies to fit individual property needs and goals
- Our 24/7 support lets us reach you whenever you or your guest need us
- High-quality property listings on top booking platforms
- Make guest satisfaction a priority with easy communication and prompt replies
- With scheduled maintenance check-ups, property stays are always ready for guests
- We handle your short-term rental management
- Get detailed financial reports to help you know your income and expenses
- Our flexible subscription model ensures you only pay for the services you need
- Adhere to local safety regulations and guidelines
Your Rental, Managed Smoothly with Our Virtual Co-Host Solutions
SEO
We make it possible for your guest to find you through search results by choosing the right keywords for effective vacation rental SEO. We optimize your Airbnb listing and rental website to rank at the top of search results. With our expert knowledge of OTA algorithms & booking engines, we optimize your page titles, write good meta descriptions for property listings or get backlinks to rank your property listing in all short-term rental platforms.
Social Media Management
STR Assistance offers expert social media management to help your vacation rental properties reach guests where they’re already looking such as Facebook or Instagram. From selecting the right platforms to crafting a compelling content strategy – featuring local tips, guest experiences, and location-based hashtags – we handle it all. Plus, we actively engage with potential guests by responding promptly to messages and comments, ready to convert interest into bookings.
Marketing Solution
Our team of VA marketing experts knows exactly how to turn browsers into bookings with tailored rental marketing strategies. We do location-based PPC ads, targeted email campaigns, and strategic partnerships with local tour operators and restaurants to boost your reach. Through powerful content marketing and seamless booking platform synchronization, we enhance your property's visibility, ensuring more guests find and book with you directly.
Content & Copywriting Services
To turn casual visitors into excited guests eager to book their stay, our copywriting service crafts compelling and optimized property descriptions with appropriate page titles and a good meta description. The vacation rental content we create highlights the USP of your rental and booking pages, regular blogs on sharing tips and travel guides so your guest always stay engaged and share their positive reviews in authentic language.
Graphic Design
We take a creative and efficient approach to showcasing your property with stunning visuals. From high-quality images of your space to custom infographics, like check-in/check-out times, and immersive virtual tours where possible, we enhance your vacation rental listings. Every page is carefully crafted with unique graphics and engaging videos to captivate potential guests and highlight the best features of your property.
Direct Booking Website
Let us help you streamline bookings and drive guests directly to your website by creating a tailored Airbnb direct booking site. From choosing the perfect template and customizing pages to showcasing your accommodations and services with interactive UI/UX, we collaborate closely with you to build a strong online presence. With our mobile-responsive design, your guests will have a seamless booking experience, resulting in more direct reservations. Whether through PMS integration, WordPress, or custom development, we design and optimize your website for maximum impact.
Administrative & Customer Support
STR Assistance takes care of your administrative needs and provides full customer support. Whether it’s managing booking calendars, processing payments, handling guest complaints, resolving issues, updating property listings, responding to guest inquiries, managing reviews, or overseeing housekeeping schedules, our VAs ensure all tasks are completed on time. This results in a hassle-free rental experience for both hosts and guests.
Benefits of Having a Short-Term Rental Virtual Assistant
- Higher Occupancy Rate
- Maximize Rental Income
- No Micromanagement Needed
- Managing A Clean Booking System
- Local Compliance and Regulation Management
- Providing a Hassle-Free Property Management Solution
- More Positive Reviews
- All Airbnb Tasks Managed Smoothly
- Get a Higher Guest Satisfaction Rate
- Staff & Vendor Smooth Coordination
- Accurate and Updated Property Listings
- Experienced Team and Points of Contact (POCs)
- 24/7 Support
- Personalized and Hassle-Free Stay
- Promptly Resolve Guest Issues During the Stay
- Personalized Communication for a Better Guest Experience
- Real-Time Availability Updates and Calendar Management
- Quick Setup of Property Listings
- Marketing Assistance on a Budget
- Onboarding New Properties Smoothly
- Minimized Overhead with Remote Support
- No Startup Cost to Onboard Your Property
- Easy Integration Across Multiple Platforms
- Cost Saving, Reduce Operational Costs by Up to 60%
- Flexible Support Without Long-Term Commitments
- Monthly Contract
- Continuity for Your Business
- Handling Bookings Across Multiple Platforms
- Timely Processing of Payments and Refunds
- Efficient Management of Multiple Property Listings
STR Virtual Assistant Pricing
Choose a plan that’s right for you
Starter Package
Ideal for new hosts who need essential management services to streamline their Airbnb operations.
$130
/Per Property/ Month
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Premium Package
Ideal for individuals who who need advanced features and tools for client work.
$200
/Per Property/ Month
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Premium Package (Custom)
Tailored Solutions for large-scale operations and clients with specialized needs. Experience unparalleled support and customized strategies.
Custom Pricing
(Contact Us for Consultation)
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Starter Package
Ideal for new hosts who need essential management services to streamline their Airbnb operations.
$110
/Per Property/ Month
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Premium Package
Our Most Popular Choice offering a comprehensive suite of services to maximize your Airbnb success.
$180
/Per Property/ Month
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Premium Package (Custom)
Tailored Solutions for large-scale operations and clients with specialized needs. Experience unparalleled support and customized strategies.
Custom Pricing
(Contact Us for Consultation)
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Starter Package
Ideal for new hosts who need essential management services to streamline their Airbnb operations.
$95
/Per Property/ Month
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Premium Package
Our Most Popular Choice offering a comprehensive suite of services to maximize your Airbnb success.
$150
/Per Property/ Month
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Premium Package (Custom)
Tailored Solutions for large-scale operations and clients with specialized needs. Experience unparalleled support and customized strategies.
Custom Pricing
(Contact Us for Consultation)
- Guest Communication
- Listing Management
- Basic Reservation Management
- Advanced Reservation Management
- Pricing Strategy
- Review Management
- Review Management
- Housekeeping Coordination
- Marketing and Promotion
- Priority Support
- Additional Custom Services
Tools We Use to Optimize Your Short-Term Rental Success
STR Assistance believe in smart work with the latest technology to reduce manual workload. We use a bunch of vacation rental software and property management tools to help your short-term rental shine. Automate routine tasks, save time & spend it to optimize your vacation rental business! With our tech-driven approach, we handle everything and keep your property performing at its best!
Testimonials from Satisfied Hosts
See what our hosts have to say about their experience with Short Term Rental Assistance – straight from those who know it best
Mark T.
Airbnb Superhost
I’ve been working with STR Assistance for a few months now, and the difference is remarkable. They’ve handled everything from guest messaging to managing cleaning schedules, and it’s been such a relief. I’m able to manage more listings without getting overwhelmed. Highly recommend their services to any busy Airbnb host!
Giovanni Iacobellis
This gigger was OUTSTANDING. Although taking on a hotel has been stressful the minute I'm order started I was in safe hands. Really helpful and professional I will definitely be back
Jonathan Boyje
STR and their team has been instrumental in supporting our Airbnb operations. We have multiple units that we are managing and often get multiple messages throughout any given day. With his team, our guests receive concierge level communication and help during their stay- even if we cannot get to it!They are quick to respond to and listen well to our feedback. His team adapts well to our instructions and always delivers beyond expectations.
Marco
Highly recommend as a cohost for short term rentals.
Steve Singer
CEO of Maverent
Outstanding Service! I couldn’t be happier with the service provided by my Zee. He is incredibly responsive, always addressing any questions or issues promptly and professionally. The attention to detail and dedication to ensuring everything runs smoothly is impressive. Thanks to his excellent management, I can rest easy knowing my property is in the best hands. I highly recommend their services to anyone looking for a reliable, proactive, and efficient property manager.
Our Simple, Hassle-Free Process to Get Started
Our professional co-hosting service makes rental management simpler and getting started with us even easier in 3 steps
Initial Consultation
Let’s sit down and talk about your goals for your vacation rental. We’ll figure out exactly what you need and create a personalized plan that works for you.
Property Assessment
We’ll take a close look at your property together, making sure it’s set up to impress guests and help you get the best possible reviews, leading to less vacant property.
Ready to Begin!
Once we’ve got everything in place, we’ll assign your remote rental assistant or an entire team and start welcoming guests – your vacation rental journey starts here!
Need Help?
Please fill out the information and we will get back to you soon.
How Can We Help?
At STR Assistance, we’re here to make your short term property management experience as smooth and profitable as possible. Here’s how we can help you:
Onboarding & Property Assessment
We make getting started easy and take a close look at your property to make sure it’s all fit!
Customized Strategy Development
We create a customized plan that fits your specific rental business need and helps maximize your property’s potential.
Real-Time Support
Need help fast? Our team is here to give you quick, real-time support whenever you need it.
Frequently Asked Questions
Everything You Need to Know About Working with STR Assistance
A Short-Term Rental Virtual Assistant (STR VA) is someone who helps with the daily tasks and management of short-term rental properties, such as those listed on Airbnb, Vrbo, or Booking.com. These virtual assistants are remote workers who specialize in handling various responsibilities of the short-term rental business so that property owners, short-term rental hosts or managers can focus on growing their rental business without being overwhelmed by the day-to-day details.
STR VAs can assist with tasks like guest communication, booking management, creating listings, handling inquiries, and ensuring the property is always prepared for the next guest.
An STR VA can be a huge help to your short-term rental business by saving you time and reducing your workload. They can take care of time-consuming tasks such as responding to guest messages quickly, managing reservations, coordinating check-ins/check-outs, and updating availability calendars.
STR VAs are also skilled in dealing with guest complaints or issues, handling reviews, and ensuring that cleaning and maintenance schedules are kept up. This helps you to provide better service to your guests, maintain your property's performance, and ultimately scale your business more easily.
By delegating tasks to a STR VA, you can improve your efficiency, boost your guest satisfaction, and free up more of your time for growth.
A short-term rental virtual assistant (STR VA) supports the day-to-day operations of managing short-term rental properties remotely. They handle various administrative and guest-related tasks to ensure smooth operations, improve guest experience, and help property owners save time.
Responsibilities of an STR VA:
- Responding to guest inquiries and messages
- Managing bookings and reservations
- Updating property listings across multiple platforms
- Coordinating check-ins and check-outs
- Handling guest reviews and feedback
- Managing cleaning and maintenance schedules
- Assisting with pricing and market research
- Monitoring availability calendars
- Communicating with vendors or service providers
- Managing guest issues or complaints
- Organizing guest welcome materials and instructions
We support almost all vacation rental platforms, such as Airbnb, Vrbo, Booking.com, Expedia, TripAdvisor Rentals, HomeAway, Tujia, Agoda Homes, FlipKey, Oyster, Misterb&b.
Co-hosting is when two or more people share the responsibilities of managing a short-term rental property. It often involves a property owner partnering with someone else to help handle tasks like guest communication, booking management, cleaning coordination, and ensuring the property is well-maintained. Co-hosting is especially useful for property owners who may not have the time or experience to manage everything on their own or if they want to expand their rental business without doing all the work themselves.
As STR Virtual Assistant, we can assist with co-hosting by taking over many of these tasks. We can help manage guest messages, handle booking confirmations and cancellations, and ensure that guests have a smooth check-in and check-out experience. We also coordinate with cleaning and maintenance teams, update listings on multiple platforms, and monitor guest reviews. Whether you're a property owner looking for extra help or a co-host managing multiple listings, our VAs provide the support you need to run your short-term rental business efficiently and successfully.
Yes, we can integrate with a variety of property management tools to streamline your short-term rental operations. Some of the tools we use include Guesty, Lodgify, Hostaway, Airbnb API, Smartbnb, Rentals United, Beds24, Smoobu, Zeevou, OwnerRez.
Yes, you can hire our services for just one property. We offer flexible support tailored to your needs, no matter the size of your rental business.
Yes, we offer services for multiple properties or locations, helping you manage all your listings efficiently.
We handle all kinds of guest communication, including inquiries, booking confirmations, check-in/check-out details, and addressing any guest concerns or issues.
Yes, we respond to guest messages at any time of day, ensuring quick communication and excellent guest experience.
We handle both positive and negative guest reviews or complaints with professionalism and care, ensuring that your reputation stays strong and your guests feel valued.
For positive reviews, we express gratitude and appreciation for the guest's feedback, reinforcing the positive experience they had. A simple thank you, or a personalized response helps maintain a good relationship and encourages future guests to leave similar reviews.
For negative reviews or complaints, we take a calm, solution-oriented approach. We acknowledge the guest's concerns, apologize if necessary, and offer to resolve any issues they face. Addressing complaints in a timely and respectful manner shows future guests that you care about their experience and are committed to improving. If needed, we also follow up privately to ensure the issue is fully resolved, turning a negative experience into an opportunity to improve and maintain a good reputation.
Yes, we provide financial reporting for your rental business, including bookings, expenses, and revenue tracking.
You can expect to see ROI in short-term rental management within 3 to 6 months, depending on factors like occupancy rates, pricing strategy, and market conditions.
We handle the booking process on your online booking platform by managing booking requests, confirming reservations, and ensuring that future bookings are accurately scheduled. We keep your availability updated and make sure the booking process is smooth for both you and your guests.
Early check-in and late check-out are subject to availability. Please contact us at least 24 hours before your arrival or departure to inquire about the possibility of flexible timing.
To learn more about our pricing plans, please check out the pricing section on our website for detailed information and options that suit your needs.
Yes! Pricing optimization ensures your property stays competitive and attractive to guests. Tools like PriceLabs, Beyond Pricing, Wheelhouse, and Airbnb Smart Pricing adjust your rates dynamically based on market demand, seasonality, and competitor trends. This approach helps boost bookings while maximizing your revenue.
Still have Questions?
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