Refund Policy

Last Updated: 27 March 2025

At STR Assistance, we are committed to providing high-quality products that meet the needs of our customers. We understand that sometimes things don’t go as planned, and we want to make sure you’re satisfied with your purchase. Please read our refund policy below:

1. Digital Product Refunds

As our products are digital and delivered instantly, we do not offer refunds once the purchase has been completed. However, if you encounter any issues accessing or downloading your product, please reach out to our support team, and we will assist you promptly to resolve the issue.

2. Defective or Damaged Products

In the rare case that there is an issue with the content or functionality of the product you purchased, please contact us within 7 days of purchase. We will investigate the matter and either issue a replacement or provide assistance to ensure the product works as intended.

3. Customer Support

If you need help with using any of our templates, guidebooks, or tools, our customer support team is available to assist you. We want to make sure that you get the most out of our products and are happy to help with any questions or technical support you need.

4. Change of Mind

Due to the nature of digital products, we do not offer refunds for a change of mind once a purchase has been made. Please review the product details thoroughly before making a purchase.

5. Contact Us

If you believe you’re entitled to a refund under our policy or have any questions regarding your purchase, please reach out to us at support@strassistance.com. We will respond within 24-28 hours to help resolve the matter.