Privacy Policy
Effective Date: 16th December 2024
At STR Assistance, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.
By using STR Assistance’s website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree to these terms, please do not use our services.
1. Information We Collect
We collect both personal and non-personal information from our users to provide and improve our services. This includes:
- Personal Information: Name, email address, phone number, payment details (Payoneer, Wise, PayPal), and any other information you provide when you create an account or request our services.
- Non-Personal Information: IP addresses, browser types, operating systems, and browsing data to enhance user experience and analyze site usage.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage the services you request.
- To communicate with you regarding your account, bookings, or support inquiries.
- To process payments and manage billing.
- To improve our website and services based on your feedback and usage data.
- To send you updates, promotions, or marketing materials related to our services (only if you’ve opted in).
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal information, including encryption and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your personal data only in the following situations:
- With service providers: We may share your information with trusted third-party services such as payment processors (Payoneer, Wise, PayPal) to complete transactions.
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or protect our rights.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience. Cookies are small files that are stored on your device and help us track user preferences, provide a personalized experience, and analyze website traffic.
You can control cookie settings through your browser, but disabling cookies may affect your experience on our website.
6. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or external services. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before sharing any personal information.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete data.
- Deletion: You can request deletion of your personal data, subject to applicable laws.
- Opt-out: You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails.
To exercise these rights, please contact us at [Insert contact email or phone number].
8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
9. International Data Transfers
STR Assistance operates globally, and by using our services, you consent to the transfer of your personal data to countries outside your own, including the United States or other jurisdictions where we or our service providers operate.
10. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date stated. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
STR Assistance
Email: support@strassistance.com
