Last updated: [17 July 2026]
STR Assistance (“we,” “us,” or “our”) provides virtual assistant services for short-term rental hosts, including those on Airbnb, Vrbo, Booking.com, and other platforms. This page explains what information we collect when you visit our website or use our services, why we collect it, and how we handle it.
We are an independent service provider. We are not affiliated with, endorsed by, or officially partnered with Airbnb, Vrbo, Booking.com, or any other short-term rental platform. Any references to these platforms are for descriptive purposes only, to explain the services we offer.
We’ve tried to write this in plain language. If anything is unclear, reach out to us directly and we’ll explain it.
What Information We Collect
Information you give us directly: When you fill out a form on our site, book a consultation, or contact us by email or phone, we collect the details you provide. This is usually your name, email address, phone number, property or listing information, and anything else you choose to share with us.
Information we collect automatically: Like most websites, ours collects some technical information when you visit, such as your browser type, device type, general location (based on IP address), and which pages you visited. This helps us understand how people use the site and fix problems when something isn’t working.
Information from working with us: If you become a client, we may collect additional information needed to manage your short-term rental listings, respond to your guests, or handle disputes and damage claims on your behalf, whether your property is listed on Airbnb, Vrbo, Booking.com, or another platform. This can include reservation details, guest messages, and documentation related to your properties. We only collect what’s needed to do the work you’ve hired us for.
How We Use Your Information
We use the information we collect to:
- Respond to your questions and requests
- Provide the services you’ve signed up for
- Send you updates about your account or ongoing work, if you’re a client
- Improve our website and services
- Send occasional emails about our services, if you’ve opted in (you can unsubscribe anytime)
We don’t sell your information. We don’t rent it out to advertisers. It’s used to run our business and serve our clients, nothing more.
Cookies and Similar Tools
Our website uses cookies, small files stored on your device, to help the site function properly and to understand how visitors use it. Most browsers let you control or turn off cookies through their settings. If you turn them off, some parts of our site may not work as smoothly.
Third-Party Tools We Use
Like most businesses, we rely on outside tools to run our website and operations, such as website analytics, email services, and scheduling or form tools. These providers only receive the information needed to do their specific job, and they’re not allowed to use it for anything else.
We don’t control how these third-party providers handle data beyond what we share with them. We recommend reviewing their own privacy policies if you’d like more detail.
How We Protect Your Information
We take reasonable steps to keep your information secure, including limiting who on our team has access to client data and using secure tools for storing and sharing sensitive information. That said, no method of transmitting or storing data online is 100% secure, and we can’t guarantee absolute security.
How Long We Keep Your Information
We keep your information for as long as it’s needed to provide our services or as required by law. If you stop working with us, we’ll retain records related to past claims or disputes for a reasonable period in case they’re needed later, then delete or anonymize the rest.
Your Rights
You can ask us to:
- Tell you what information we have about you
- Correct information that’s inaccurate
- Delete your information, where we’re not required to keep it for legal or business reasons
- Stop sending you marketing emails
To make any of these requests, just contact us using the details below.
Children’s Privacy
Our services are meant for adults managing rental properties. We don’t knowingly collect information from anyone under 18. If you believe a child has provided us with information, contact us and we’ll remove it.
Changes to This Policy
We may update this policy from time to time, for example if we start using a new tool or change how we handle certain information. We’ll update the date at the top of this page when that happens. If the changes are significant, we’ll make a reasonable effort to let our clients know directly.
Contact Us
If you have questions about this policy or how we handle your information, reach out to us at:
Email: support@strassistance.com
Address: Suite A 82, James Carter Road, Mildenhall, Bury St. Edmunds, England, United Kingdom