Delivery Policy

Last Update: 27 March 2025

At STR Assistance, we want to make your experience as smooth as possible. Since all of our products are digital, you’ll get immediate access to everything you need—no waiting around! Here’s how it works:

1. Instant Delivery

As soon as your purchase is confirmed, you’ll receive an email with a direct link to your product. Whether it’s a Canva template, Google Sheets, or other digital files, you’ll be able to access them right away and start customizing.

2. How to Access Your Product

Once you’ve made your purchase, we’ll send you an email with the link to access your product. Simply click the link, and you’ll be taken to the platform (like Canva or Google Sheets) where you can start editing and using your product right away.

3. Having Trouble?

If you don’t see your email in a few minutes, check your spam or junk folder just in case. If you’re still having trouble or the link isn’t working, just reach out to us. We’re here to help, and we’ll make sure you get everything sorted quickly.

4. File Formats

Our products are designed for easy use with Canva for design templates and Google Sheets for accounting tools. No extra software needed—just open and start customizing online!

5. We’re Here for You

If you need any help with downloading, editing, or using your product, feel free to contact us anytime. Our support team is always happy to assist and make sure you’re getting the most out of your purchase.