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About Us

About STR Assistance

We are a short-term rental virtual assistant company, specializing in providing expert Airbnb Virtual Assistant (VA) services to hosts and property managers. Our core focus is helping Airbnb hosts manage guest communication, booking coordination, dispute resolution, review management, and day-to-day operations efficiently and professionally. In addition to Airbnb, our team is experienced in supporting multiple vacation rental platforms, including VRBO, Booking.com, and others, ensuring seamless management across all channels.

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What Makes Us Different from Others

Our custom rental solutions, specifically for each rental business – whether a single listing or multiple properties set us apart and help your property outperform the competitive rental industry.

Custom Solutions & Strategy

Each property has different maintenance needs, so we use the customized strategy for your properties, too. With our expert rental solution, we collaborate with you and create a custom solution just the way you want your business to grow.

24/7 Customer Support

Your guests don’t follow a 9 to 5 schedule, and neither do we. Whether it’s midnight or midday, we’re always available to help you keep things running smoothly.

Commitment With Our Client

We’re not just here to help you – we’re here to give you all the support you need. We take the time to understand your short-term rental business needs to maximize your rental income. Your success is our priority!

Experience STR VA Team

Our team isn’t just made up of general assistants – they’re experts in short-term rentals! With experience managing everything from bookings to guest interactions, we know what works and what doesn’t in the rental industry.

Contact Our Team

Our skilled team at STR Assistance is committed to boosting your rental business with customized strategies and hands-on expertise.

Syeda Nujhat Jabin

Syeda Nujhat Jabin

Disputes Management Expert

Experienced in handling Airbnb disputes, claims, and unfair refund cases.

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Ariful Islam

Ariful Islam

Expert in Cleaning Management

Coordinates cleaning scheduling to ensure fast turnovers and a clean, guest-ready property.

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Shova Hasan

Shova Hasan

Guest Communication Expert

Shova makes every guest feel welcome with quick replies, friendly help, and emergency guest support.

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Kamrun Nahar Sarna

Kamrun Nahar Sarna

Guest Communication Expert

Making guest stays simple with smooth check-in, check-out, and full support every time.

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Kazi Rezawanur Rahman

Kazi Rezawanur Rahman

Expert in Dynamic Pricing

Helps Airbnb hosts boost revenue with expert dynamic pricing and timely rate adjustments.

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Afia Zaman

Afia Zaman

Airbnb Channel Manager Expert

Keeps listings accurate and ensures bookings run smoothly across platforms.

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Deblina Datta

Deblina Datta

Airbnb Checklist & Guidebook Designer

Creates easy Airbnb guides and host checklists to make hosting simple.

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Tonima Afren

Tonima Afren

Airbnb Review Removal Expert

Tonima helps Airbnb hosts to remove unfair reviews and protect their listings.

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Shawon Chowdhury

Shawon Chowdhury

Airbnb SEO Specialist

Helps Airbnb listings rank higher and attract more bookings with proven SEO strategies.

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How Can We Help?

At STR Assistance, we’re here to make your short term property management experience as smooth and profitable as possible. Here’s how we can help you:

Onboarding & Property Assessment

We make getting started easy and take a close look at your property to make sure it’s all fit!

Customized Strategy Development

We create a customized plan that fits your specific rental business need and helps maximize your property’s potential.

Real-Time Support

Need help fast? Our team is here to give you quick, real-time support whenever you need it.