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An Airbnb account can be locked due to the detection of suspicious activity, violation of terms of services, or guest safety concerns. This also includes unusual login attempts, compliant flags from prior guests, or profile verification issues.
Airbnb considers a security regulation process called Know Your Customer (KYC) to protect the interests of both hosts and guests. As a host, you have to provide personal details such as your legal name, birth date, and national ID for verification. Incorrect information could hold your verification or limit your payment processing. So, it’s important to secure an Airbnb host account for smooth property management and short-term rental business.
In this article, we’ll explore potential security reasons that could end up locking your Airbnb account. Additionally, the procedure to unlock your Airbnb account will also be discussed. So, without further due let’s jump into it.
Suspicious Login Activity
Airbnb is always trying to offer a safe and secured service experience to its users. If someone is trying to login from unknown devices, locations, or similar activities. To protect users’ profile and data securely, Airbnb locks that profile. This also prevent hacking possibility of your Airbnb account. Key reasons of Airbnb account lock are:
- Login from unusual location
- Accessing from new device
- Repeated incorrect password
- Potential uncommon credentials
If your account is locked due to suspicious activity, you could do followings:
- Try verifying your identity by providing additional information including phone number, email, or gov. ID.
- Check the recent logins and identify unfamiliar locations or devices.
- If you feel that your password has been stolen, its time to change your Airbnb account password.
- If any of these works, or identify other errors or glitches, sort it out with Airbnb customer support.
Multiple failed login attempts
Another security issue could be someone trying to log in your accounts after failing multiple times. Airbnb protects the user profile from the risk of hacking attempts through using multiple login. Here, someone trying possible combinations to access your profile. Various other digital platforms practice this account locking system to protect the account.
Unverified or Mismatched Information
Airbnb is built upon the trust between hosts and guests. It is important to verify your identity on Airbnb. Your identity means you’re holding real business beyond the internet. If you input any misguided information while log in, the system will detect that as fraudulent activities. This could end up locking your account by means of protection.
Guest Or Host Reports Suspicious Behavior On Your Account
Airbnb offers reporting ability both from the ends of guests and hosts. As a host, you can receive bad reports due to any suspicious behavior with your guests. For example, asking for transactions outside of the accepted payment methods on Airbnb.
On the counter, if you experience any bad or unwilling behavior about the guest, you have the power to report the account. Airbnb support department will review the reports closely and could end up deactivating the accused profile.
Violation of Airbnb Policies
If the guest violates the rules by doing unlawful activities such as, making crowded noises, entering into personal property without permission, etc. You can report the guest to the officials over Airbnb’s Community Disturbance Policy. However, the neighbors also have the right to complain to Airbnb Neighborhood Support against the hosts or guests.
Unusual Payment Activity
Airbnb has a wide range of payment reservation plans, and methods for their users for smooth transactions. However, trying to make unusual transactions from the account violates the security policies. As a result Airbnb can hold the payment or restrict access to the account.
What to Do If Your Airbnb Account Is Locked
The account lock is a temporary restriction on your account accessibility happed due to violating security measures. Following these strategies will help you to resolve the issue and unlock your Airbnb host or guest account:
- Contact Airbnb support: Airbnb Support System offers a 24/7 service to its users. So, if you face any trouble you should contact the Airbnb support team and describe the issue in detail. They will give you the best assistance regarding the issues you’re inquiring about.
- Verify your identity: You should recheck the information you’ve provided for account verification. If you accidentally input wrong information, Airbnb might restrict your log in accessibility. So, double check that all information such as, name, gov ID, etc. are accurate.
- Immediate Review of recent activity: Review recent activities of your profile to find any suspicious activities. Activities like repeated failed log-in attempts, trying to log in from unknown device/location, etc. are considered fraudulence.
- Update Your Account Security Settings: Right after unlocking your Airbnb profile, you should update the security setting to keep your profile safe. You should update the old log-in password, enable two-factor authorization, and update trusted devices for log-in. These will help the Airbnb administration to keep your profile safe from hackers.
What to Do If Your Account Is Permanently Suspended
Your Airbnb can be suspended for repeated fraudulent activities such as offering unlawful services along with property bookings, breaking the Airbnb community guidelines and local regulations.
If your account gets permanently suspended, you should contact the support team. You can have a discussion on the reasons for suspending the account or specific property listing. Sometimes, this could end up as a solution and you can get your profile back. However, most of the cases of permanent suspension haven’t any resolution. You might have to make a fresh start from the beginning by creating a new profile and listings on Airbnb with accurate information.
Bottom Line
Airbnb offers a smooth experience for all of its users and stakeholders. That’s why it monitor’s every user’s activity to protect their accounts’ information. Contacting the Airbnb Support Team helps to resolve the issue and unlock the profile by updating the information.
Hosting on Airbnb is a crucial responsibility which involves various types of jobs. This includes listing property accurately, guests management, calendar management, neighborhood support, and other things. Get short-term rental management services from STR assistance and hire an Airbnb virtual assistant at your own pace. Handover your business to the expert while you focus on your other business activities or lifestyle.
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