About Us
We are a specialist short-term rental virtual assistant company, built for Airbnb, Vrbo, and Booking.com hosts. You get professional-grade management without the property management price tag – or losing control of your account.
800+
Properties Under Active
Management
50,000+
Guest Interactions Handled
50+
Trained STR Virtual Assistants
Rated Excellent by Our Hosts
We Manage Properties Across
All Major STR Platforms
From a single Airbnb listing to a multi-platform portfolio – our team manages operations across every major vacation rental platform as one coordinated service, using PMS and channel manager. Keep every calendar sync and zero double booking.
We Were Built for STR Hosts From Day One. Not Adapted.
STR Assistance is built with a dedicated team of virtual assistants who specialise in one industry and one industry only — short-term rental management, from day one. Every member of our team was trained specifically for the STR industry. Every process we have built was designed around the real operational challenges Airbnb and vacation rental hosts face every day.
We work with individual hosts managing a single property, multi-property owners scaling their portfolios, and property managers who need a reliable co-hosting partner behind their business. What connects all of them is the same problem: managing a short-term rental correctly takes more time, more expertise, and more availability than most hosts can provide alone. And we solve exactly that.
What You Can Always Expect
From STR Assistance
Our four core commitments to every host we work with.
24/7 Guest Support
Guest issues do not follow a schedule, and neither does our team. We stay active 24/7 to handle every message, every mid-stay problem, and every last-minute issue the moment it arrives to keep your response rate at 100% and your Superhost status protected.
STR VA Expertise
You are not briefing a generalist on how the industry works. Every member of our team are trained specifically in short-term rental management – platform policy, guest communication, dispute processes, and listing optimisation are their core skills
Full Transparency
We operate inside your accounts as a co-host, never outside them, with full transparency. Every action we take is fully visible to you, and you stay in full control. You retain full ownership of your listings, your platforms, and your business.
Measurable Results
Higher occupancy, improved review scores, disputes handled correctly, and Superhost status maintained: results you can measure. Because we work inside your own accounts, you can see the impact directly, without separate reports.
Disclaimer!:
Real Results for STR Hosts
The results speak for themselves, reflecting our team’s focus on STR performance for every property we manage.
800+ Properties
Active management across Airbnb, Vrbo, and Booking.com in multiple markets, including the US, UK, Australia, and Canada. Our team supports each property with platform-specific strategy, guest communication, performance monitoring, and day-to-day operational oversight.
50,000+ Guest Interactions
Guest communication is managed across every stage of the stay, from first inquiry to post-stay follow-up. Our team handles messaging professionally and consistently across all major platforms, helping protect guest experience, response performance, and booking confidence.
100% Response Rate
Response rate maintained across every listing we manage through structured communication systems and 24/7 guest support. This helps protect search visibility, Superhost eligibility, guest trust, and booking conversion at the same time.
Superhost Status
Achieved and maintained across multiple markets. Hosts who came to us with rating warnings and declining scores reached Superhost status within 60 to 90 days through consistent communication, listing optimization, and review management.
98% Dispute Success Rate
High success rate in damage claims resolved in favor of the host. We build complete evidence packages using timestamped photos, on-platform communication records, and vendor quotes. Then we manage every step of Airbnb’s Resolution Center process within the required filing window.
Review Management
Review situations handled through official platform channels. When guest reviews conflict with platform guidelines, we prepare and submit escalation requests through the platform’s official process, following policy at every step to protect your listing’s reputation.
Meet the Team
Behind STR Assistance
Trained STR specialists manage your listings, your guests, and your reputation every day.
Need Help?
Just send us the review link. We’ll identify the exact Airbnb review policy it violates and handle the entire removal process for you.
- Onboarding & Property Assessment.
- Customized Strategy Development.
- Real-Time Support.
Shova Hasan
Operation Manager
Get In Touch
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Frequently Asked Questions
Quick answers to what hosts ask us most
No. We are a virtual assistant company. You keep full ownership and control of your listings and income. We handle the operations behind the scenes — without the large percentage fees a property management company charges.
The first step is a free discovery call where we learn about your properties, your current challenges, and what support you need. From there we put together a service plan tailored to your portfolio and onboard your listings within a few days. You can schedule your free meeting directly from this page.
Every VA at STR Assistance is trained exclusively in short-term rental management — Airbnb policy, Vrbo operations, Booking.com's Extranet, guest communication, dispute documentation, and review processes. This is their full-time specialism, not a secondary skill.
Most hosts are fully onboarded within 3 to 5 business days. We set up communication templates, configure your message sequences, and take over inbox management before your next guest arrives.
We operate through Airbnb's co-host feature — no need to share your main account credentials. You add us as a co-host, retain full account ownership, and can remove access at any time.
Pricing depends on the number of properties and services required. We offer flexible plans for individual hosts and tailored arrangements for larger portfolios. Schedule a free discovery call for a straightforward quote with no hidden fees.