Syeda Nujhat Jabin

Nujhat Jabin serves as the Head of Operations at STR Assistance, where she leads the disputes management team and oversees a team of 20+ Airbnb virtual assistants across multiple time zones.

Her specialty is Airbnb damage claim recovery and dispute resolution. Over the past three years, Nujhat has personally handled 300+ Airbnb dispute management and claim cases, defending hosts against unfair refund requests, guiding them through Resolution Center filings, and recovering damages through AirCover for Hosts.

Her approach is built around one principle: fast, timestamped documentation and factual guest communication win claims — panic and delay lose them.

Under her leadership, STR Assistance has maintained a 98% approval success rate on damage claims filed on behalf of hosts, from smaller reimbursement cases in the $150–$200 range to significant recoveries of $900 or more for major furniture and property damage.